1. Overview

This Refund and Cancellation Policy applies to all subscription purchases made through GateBeacon, a product of Gatebeacon. All payments made through the GateBeacon portal are final and non-refundable, except where a full or partial refund is required by applicable law. Please read this policy carefully before making a purchase.

2. No Refunds

GateBeacon does not issue refunds — full, partial, or pro-rated — for any subscription payment, under any of the following circumstances:

• Voluntary cancellation. If you cancel your subscription, you keep access through the end of the period you already paid for, but no refund is issued for that payment. See Section 3.
• Downgrading your plan. If you switch to a lower plan (for example, Premium to Standard, or Premium/Standard to the free Community plan), no refund or credit is issued for the difference. See Section 4.
• Enforcement removals. If GateBeacon removes a domain, application, or device enrollment because it violates our Acceptable Use Policy — including hosting illegal content or content that otherwise breaches our Terms & Conditions — no refund is issued for fees already paid, including fees attributable to the removed domain, application, or device.
• Account suspension or termination for violation of our Terms & Conditions.
• Partial months or unused days remaining after cancellation mid-cycle.
• Free trial periods (no charge is made during the trial).

We do not charge any cancellation fee — cancelling simply stops future billing.

3. Subscription Cancellation

You may cancel your GateBeacon subscription at any time by logging into your account and navigating to the Subscription Plans section. Cancellation stops future billing; it does not end your current access early. Your paid access continues, unchanged, through the end of the period you already paid for (subscription_expires_at). After that date, your account and enrolled devices remain visible in the portal, but GateBeacon application publishing and gateway access move to the free Community plan's limits (or, where you've chosen a scheduled downgrade instead — see Section 4 — to that plan's limits).

No refund is issued for the payment that covered the period you cancelled in.

4. Plan Changes

Upgrading a plan (for example, Standard to Premium, or Community to a paid plan) takes effect immediately once payment is completed.

Downgrading a plan never triggers a refund, credit, or proration for the plan you are leaving. Two downgrade paths are available from the customer portal:

• Switching to the Community plan takes effect immediately upon confirmation. Any remaining time on your previous paid plan is forfeited — no refund or credit is issued for it.
• Downgrading from Premium to Standard is deferred, not immediate: you keep full Premium access, at no further charge, through the exact subscription_expires_at date already covered by your current payment. Only once that date passes does your plan actually switch to Standard. No new payment is collected for the Standard plan at that switchover, and no refund is issued for any unused portion of what you paid for Premium — the existing Premium end date is simply carried over and reused as-is for Standard.

5. Duplicate or Erroneous Charges

If you believe you were charged in error — for example, charged more than once for the same billing period due to a technical error on our end — contact us at info@gatebeacon.com with the subject line "Billing Error — [Your Account Email]", including your registered email address, the date of the charge, and a description of the error. We will investigate and, where a genuine duplicate or erroneous charge is confirmed, correct it. This is the only circumstance in which an amount may be returned to you under this policy, and it is limited strictly to the erroneous amount.

6. Taxes

GateBeacon is not currently registered under GST. The applicable GST rate is 0%. All subscription prices are final and inclusive of any applicable taxes.

7. Contact Us

For any questions about this policy, cancellations, or plan changes, please contact our support team: